Verba @ McAWilliams.com

I was thinking of updating my O2 Saga post but decided to give this a separate write up instead.

Yesterday when I should have been “opening the shutter”, I instead got a phone call from O2 Head office. I will not name names but the person I spoke to, had read the post, and to be frank, seemed appalled. I spent quite some time on the phone reiterating what was already up in writing on the post, but the more I went into it, the more they understood my frustration and were suprised at the fact I had stuck with them.

I tried to explain that the post was in no way an attempt from a blogger to start a hate campaign against O2, but more a way for people who may be thinking of changing network to get some insight at how I was treated as a long term customer, and that all I had ever wanted from the past month and a half, was a genuine apology, which is not much to ask.

There was no questions asked about the possibility of taking the post down, which I have to say is good to see.

I did get that apology and I think it was very much meant, and as I said to that person today in a text “thank you for taking the time to read what I said and for making that call.”

Supposedly another call should be finding its way to me from customer care, I look forward to hearing from them.

One thing that will not change is under no circumstances will I ever walk through the doors of the experience store on Grafton Street ever again after this weeks phone/counter experience.

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